Pearson
2026
OnVUE+: building a modern exam experience
Project under NDA
Due to confidentiality, some visuals and data have been modified while preserving the design process and outcomes.
Project under NDA
Due to confidentiality, some visuals and data have been modified while preserving the design process and outcomes.
Role
Product Designer
Team
1x VP
3x Engineers
2x Designers
Impact
+30% Operational efficiency
+20 Design components
-10min Information processing time
Context
Pre-check Experience Design Sprint
OnVUE is Pearson VUE's online proctoring service that allows candidates to take certification exams remotely from home or office, with AI and live human proctoring to monitor candidates via webcam for security. By using Topaz design framework and Pearson's latest branding, we simplified cross-platform exam flow, make it seamlessly integrates modern Ul technologies while embracing global accessibility standards.
Vision & Strategy
Design Sprint
Key opportunities & Design focus areas:
Design solution 01
Create a consistent pre-check flow
The structured flow separates tasks into clear phases, increasing completion rates through sequential gating while reducing technical failures with early system checks.
Design solution 02
Unify cross-platform experience
Webpage to desktop transition
Desktop to mobile transition
Design solution 03
Enhance motion feedback & visual guidance
Icons and illustrations were iterated to achieve optimal clarity and consistency.
Information card
Retrospective
From friction to flow: responsive design
This project reinforced how product friction at high-stress moments directly impacts retention and user trust. By restructuring the check-in flow into clear, guided phases and aligning the experience across platforms, we reduced cognitive load and created a more confidence-driven journey.